CTI Integration and Call Log Automation
Phonami provides customers seamless integration between communications systems and business applications.
- Activity tasks automatically created in Salesforce for every inbound and outbound call
- Keep your existing VoIP phone provider
- Fast Time to value. Cloud solution, implementation in hours
- Free Trials, Monthly and Annual Pricing Available
- Compatible with Lightning UI
We specialize in helping companies automate Call Activity (Call Logging, Call Tracking and Analytics) into Salesforce for Contact Centers, Call Centers, and Sales Teams.
- CTI integration with Salesforce
- Screen pops for Inbound and Outbound calls
- On-screen call management (Click-to-dial, Call log/note taking, Call Disposition)
- Automatically match phone number to pre-fill records in Salesforce (i.e. Lead, Contacts, Opportunities, Cases, etc.)
- Real time dashboard and historical reporting for supervisors and managers. Average call length, call log date/time stamp call received, call answered, call ended, etc.)
Automating call activity and eliminating data entry does more than provide better data.
- Increases User Adoption
- Time Savings
- Improves Analytics
- Increases Call Volume
- Improves CRM Hygiene
- Helps maximize investment in CRM
- Helps to stay ahead of the competition
- Employee happiness