Solution and Services
We help bridge the gap between Phone systems and CRM Applications. Getting the right solution can be confusing with all the telecom and CRM terminology.
- CTI integration with Salesforce
- Screen pop for Inbound and Outbound calls
- On-screen call management (Click-to-dial, Ending call, Call log/note taking, Call Disposition)
- Automatically match phone number to open and pre-fill records in Salesforce (i.e. Lead, Contacts, Opportunities, Cases, etc.)
- Real time dashboard and historical reporting for supervisors and managers. Average call length, call log date/time stamp call received, call answered, call ended, etc.)
Implementation and Training
We guide you through the implementation and provide training options for users and managers. Customization on a per project basis.
Selecting the right solution
Unified Communication as a Service (UCaaS) Market
- Unified Messaging
- Collaboration Platforms
Cloud Based Contact Center
- Analytics and Reporting
- Computer Telephony Integration (CTI) solutions
- IVR(Interactive Voice Response)
- Automatic call distribution
- Agent Performance Optimisation solutions (APO)
Cloud Communications Platform
- Application Programming Interface (API)
- Interactive Voice Response (IVR) System
- Unified Communication and Collaboration (UCC)
CTI Integration Products
CTI integration solutions like Tenfold (Callinize) and gUnify are cloud based and provide a rich feature set and easy deployment. Other products like Ingenious, Esna, Inside Sales, InContact, LiveOps, RingDNA, NewVoice Media are compatible with Phonami's Call Data Manager App.
Phone Systems Compatible
3com NBX, 3cx, 4com, 8x8, Aastra 400 / 800 / IntelliGate / OpenCom /MX One, ActivePBX, AI Tech, Alcatel, Amcom, Amernet, ANPI, Asterisk, Auerswald COMmander, Avaya, BBS, Bell, Bicom PBXWare, BluIP, BroadCloud, Broadsmart, Broadsoft Broadworks, Broadvoice, BT Quantum / BT Versatility, Bullseye, Chicago Business Voip (CBV), Cincinnati Bell, Cisco Deskphone, Cisco PBX's, Comcast Business, Elastix, Evaluation Phone, Evolve IP, Example Broadsoft Service Provider, Fonality, Fusion, Genesys, GTS Telelcom, Impulse, IPEX, ipfone, IPitimi, iristel, Jive, LG, Linksys, M5 PBX, masergy, mcm, Mitel 3000 / 3300 / Axxess / CS5000 / MCD, Mitel MiCloud, Multitel,NEC Aspire / DXE / SL1100 / SV8100 / SV8300 / XN120, Netsapiens, Nextiva, Nortel, Novum Networks, Panasonic KX-NCP / KX-TDA / KX-TDE / NS1000, PBX In a Flash, Phone.com, Polycom, RingCentral, RingCentral Office, S-Net Comm., Samsung OfficeServ / SCM Express, ShoreTel, Shortel Sky, Siemens, Snom, SpliceCom Maximiser, Stage2,Switchvox, TelekomSlovenije, Telepo, Telesphere, Toshiba CIX / CTX / IP Edge, Trixbox, Verizon Enterprise, Voip Logic, VoIPstudio, Vonage / Vocalocity, Voxter, Yealink, Yeastar, Zayo and more.